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In this time we are all sharing, we have the opportunity to develop an even more mindful lifestyle. Making sure your time is honored and spaces are respected - we have policies regarding booking, waitlist, cancellation and no-show for all of our offerings. With the intention of making sure everyone has the opportunity to experience our offerings - we ask that you take note, and also understand we are doing our best. Thank you for your understanding and cooperation.
Getting to Mill No. 5 and getting inside can be an adventure. Allow extra time for the stairs or solo elevator ride, class check in & getting settled in.
Due to short staffing and difficulties in the building we are unable to accommodate late arrivals. Those arriving after class start are considered NO-SHOW/ LATE CANCEL and subject to a fee or class deduction.
Please refer to the Cancellation Windows table below for fees.
Many of our in-studio classes are also live streamed via Zoom. Be sure to register for the correct class that you are attending.
All cancellations made outside of the EARLY CANCELLATION window will be considered LATE CANCEL / NO SHOW- for a regular yoga or meditation class a pass will be deducted from your class pass, or charged the full current price or event fee.
Getting to Mill No. 5 and getting inside can be challenging, so we offer one "freebie" for missing a regular in-studio yoga or meditation class if requested in writing to our general email hello@sutrastudio.com within 4 hours of the class.
All other no-shows will be charged the full current drop in rate.
Early cancellations will consider the event fee unused - if within the pricing option's expiration window. The unused event fee will be returned to your SUTRA account, not your payment method, is subject to expiration dates, and must be used within 1 year.
Early Cancellations may be made:
EARLY CANCELLATION:
EARLY CANCELLATION:
EARLY CANCELLATION:
EARLY CANCELLATION:
Events, Workshops, Intensives, Trainings, Empowerments
EARLY CANCELLATION:
EARLY CANCELLATION:
Events, Workshops, Intensives, Trainings, Empowerments
EARLY CANCELLATION:
EARLY CANCELLATION:
EARLY CANCELLATION:
THIS MEANS , IF WE ARE PLANNING TO GO TO YOU.
EARLY CANCELLATION:
EARLY CANCELLATION:
Please check additional policies listed in the experience specifics upon booking
Appointments may be booked in-person at SUTRA, through our website scheduler, calling the studio, or by requesting a time via email at info@sutrastudio.com. For last minute appointments (those within 48 hours) please call 844.337.8872 and we will do our best to accommodate.
To secure your appointment a credit card is required.
Appointments may be changed or cancelled before 48 hours prior to appointment start time without charge.
Cancellations or changes to appointments made within 48 hours prior to appointment start time are considered “LATE CANCEL / NO SHOW” will be charged 100% of the original appointment cost. All other cancellations, including no-shows will be charged to the credit card at full price of the original booking.
Getting to Mill No. 5 and getting inside can be challenging. Please give yourself extra time.
Please arrive 10 minutes early for all appointments unless otherwise notified by SUTRA.
We want you to get the most from your experience and late arrivals may result in shorter appointment times or considered a LATE arrival based on the service type and therapist’s discretion. Arrivals after 15 minutes late to scheduled appointment time are considered late cancellations.
SUTRA aims to provide a safe and supportive environment for our community and staff.
SUTRA STUDIO provides private yoga + meditation lessons, massage therapy, energy healing methods, therapeutic sensory experiences to individuals 18 years and older who seek our care. Please be aware that certain medical conditions may be ineligible to receive certain treatments.
PLEASE NOTE VIBE POLICY BELOW
As a small business, SUTRA STUDIO mindfully practices conscious retail and we ask that you do the same. Our classes, workshops, trainings, therapies and merchandise are carefully curated with our team and community. Making your purchase with SUTRA supports a network of ethical, local, and sustainable vendors. You conscious shopping directly benefits humans, animals and the environment.
// ALL PURCHASES ARE NON-REFUNDABLE \\YOGA AND MEDITATION CLASSES, WORKSHOPS All class passes and memberships are non-refundable, may not be shared or transferred; they are for your enjoyment only. Class purchases may not be returned, but may be exchanged for SUTRA credit if:
Purchases returned to your SUTRA Account and are good for a maximum of ONE YEAR. Please note the expiration date of your purchase and new expiration of credit. All Purchase returns are handled at the discretion of SUTRA STUDIO
EXPIRATIONS + EXTENSIONS
Expiration dates are as marked. Sale classes and special promotions are not eligible fo extensions. Class pass expiration (single, and 10 pack) may be extended with the purchase of another pass, at the discretion of SUTRA STUDIO. The unused passes are extended for that additional time of the new purchase. For example, if you have 5 unused passes that are about to expire and purchase a drop in, we will extend the expiration of all 6 classes to an additional 30 days. If your drop-in or class pass has expired, you have the option to "roll over" your unused drop-ins, or classes by purchasing any class pass or drop-in and your "rolled over" classes expiration will be extended to the expiration of your newly purchased service. This does not apply to no-show/LATE cancelled classes, New to SUTRA membership or expired monthly unlimited auto-pay memberships. A manager can help you with this process by emailing hello@sutrastudio.com
RESTRICTIONS
Offers exclusively available to new students OR students that haven’t practiced with us for the past 24 months. If you have practiced with us previously and want to sign up- please email hello@sutrastudio.com. Sign up for this deal to try all the classes and see how often you can attend. Good for REGULAR in-studio and online classes. *All SUTRA classes are ages 18+ and 16 + with a signed waiver by guardian unless otherwise written
Merchandise purchases are final sale. If you decide you must return what you have purchased you will receive a credit on your SUTRA STUDIO account. SUTRA Account credits may be used toward services, experiences and merchandise. Credit will remain on your account for one year. Please note the expiration date of your purchase and new expiration of credit. All Purchase returns are handled at the discretion of SUTRA STUDIO
If you need help with something regarding your account please email us. We are a tiny small business that has barely survived COVID, pays credit card transaction fees and a small very hard team of administrators. We are not Target Corporation or Amazon. We want to help you with challenges you might be facing, help us help each other with compassionate communication. Please reach out to us at hello@sutrastudio.com if you have any questions.
We value and practice mindful consumption here at SUTRA, meaning retail items, classes, enrollments, etc are final sale, non-transferrable, and subject to their expiration date.
Did you forget about your auto-renewing 10 class pass and move away? Sign up for a trial thinking we’re in a different state? Medical emergency causing you to miss a special class or workshop? In the event that a very special circumstance arises and a chargeback or refund is requested and deemed appropriate, you may choose to have the full amount refunded to your SUTRA account balance, OR a refund to your credit card with a processing fee of 10% of the original total charged. We are small, small business, and chargebacks are costly. If you think your situation warrants a discussion about a potential refund, email hello@sutrastudio.com for a manager to respond. All requests must be submitted in writing- leaving a voicemail, or talking to the front desk, will not move the discussion forward.
As a small business, SUTRA STUDIO mindfully practices conscious retail and we ask that you do the same. Our classes, workshops, trainings, therapies and merchandise are carefully curated with our team and community. Making your purchase with SUTRA supports a network of ethical, local, and sustainable vendors. You conscious shopping directly benefits humans, animals and the environment.
// ALL PURCHASES ARE NON-REFUNDABLE \\YOGA AND MEDITATION CLASSES, WORKSHOPS All class passes and memberships are non-refundable, may not be shared or transferred; they are for your enjoyment only. Class purchases may not be returned, but may be exchanged for SUTRA credit if:
Purchases returned to your SUTRA Account and are good for a maximum of ONE YEAR. Please note the expiration date of your purchase and new expiration of credit. All Purchase returns are handled at the discretion of SUTRA STUDIOEXPIRATIONS + EXTENSIONSExpiration dates are as marked. Sale classes and special promotions are not eligible fo extensions. Class pass expiration (single, 5 pack and 10 pack) may be extended with the purchase of another pass, at the discretion of SUTRA STUDIO. The unused passes are extended for that additional time of the new purchase. For example, if you have 5 unused passes that are about to expire and purchase a drop in, we will extend the expiration of all 6 classes to an additional 30 days. If your drop-in or class pass has expired, you have the option to "roll over" your unused drop-ins, or classes by purchasing any class pass or drop-in and your "rolled over" classes expiration will be extended to the expiration of your newly purchased service. This does not apply to no-show/LATE cancelled classes, New to SUTRA membership or expired monthly unlimited auto-pay memberships. A manager can help you with this process by emailing hello@sutrastudio.com RESTRICTIONSOffers exclusively available to new students OR students that haven’t practiced with us for the past 24 months. If you have practiced with us previously and want to sign up- please email hello@sutrastudio.com. Sign up for this deal to try all the classes and see how often you can attend. Good for REGULAR in-studio and online classes. *All SUTRA classes are ages 18+ and 16 + with a signed waiver by guardian unless otherwise written
Merchandise purchases are final sale. If you decide you must return what you have purchased you will receive a credit on your SUTRA STUDIO account. SUTRA Account credits may be used toward services, experiences and merchandise. Credit will remain on your account for one year. Please note the expiration date of your purchase and new expiration of credit. All Purchase returns are handled at the discretion of SUTRA STUDIO
If you need help with something regarding your account please email us. We are a tiny small business that has barely survived COVID, pays credit card transaction fees and a small very hard team of administrators. We are not Target Corporation or Amazon. We want to help you with challenges you might be facing, help us help each other with compassionate communication. Please reach out to us at hello@sutrastudio.com if you have any questions.
We value and practice mindful consumption here at SUTRA, meaning retail items, classes, enrollments, etc are final sale, non-transferrable, and subject to their expiration date.
Did you forget about your auto-renewing 10 class pass and move away? Sign up for a trial thinking we’re in a different state? Medical emergency causing you to miss a special class or workshop? In the event that a very special circumstance arises and a chargeback or refund is requested and deemed appropriate, you may choose to have the full amount refunded to your SUTRA account balance, OR a refund to your credit card less a processing fee of 10% of the original total charged. We are small, small business, and chargebacks are costly. If you think your situation warrants a discussion about a potential refund, email hello@sutrastudio.com for a manager to respond. All requests must be submitted in writing- leaving a voicemail, or talking to the front desk, will not move the discussion forward.
Services offered at SUTRA STUDIO are not a substitute for medical treatment or diagnosis.
Practitioners at SUTRA do not diagnose illness, disease, or any other physical or mental disorder. The practitioner, teacher or staff does not prescribe medical treatment of pharmaceuticals, nor do they perform any spinal manipulations.
Special guest presenters or teachers are noted with their specific credentials regarding their specialty but should not take the place of medical advice of a primary care doctor or specialist.
SUTRA STUDIO staff, employees or affiliates aim to be guides in offering ways for you to enrich your own life. We are not the ones providing the "Healing" it is you, your effort, your autonomy and control of your own body and mind in a mindful manner that allows for transformation. Live your truth. You are saving, healing, and loving you. We are sharing, inspiring and helping to facilitate the process.
All services and lessons provided by SUTRA (Sutra Studio, LLC) and staff are professional non-sexual services. Any client scheduling a session for the purpose of solicitation of sexual acts will be reported to the proper authorities and denied service from SUTRA immediately and in the future.
We take the wellbeing of our team and community very seriously. Any persons creating harmful or inappropriate situations including illicit or sexually suggestive remarks or actions causing the health and wellbeing of SUTRA, staff, community or associated entities – will be banned from SUTRA, reported to Mill No.5 Management, and appointments will be terminated immediately without refund or credit. #noteffingaround!
If you need help, want to discuss something or "get to the bottom of" charges, fees, or other issues - please communicate with us in a timely manner. We are not Target Corporation or Amazon. We are a small team of dedicated people who have felt the power of yoga in our lives. We are human - you are human and we are a tiny business trying to stay alive.
SUTRA STUDIO, LLC (hereafter referred to as “SUTRA”) is a community-focused yoga studio intended to foster love, kindness and interconnectedness, and to incite positive transformation within ourselves, our neighborhood, and the places we visit. We care about creating an encouraging space that can be safely enjoyed by all.
I, { STUDENT /GUARDIAN NAME }, hereby agree to the following:
Yoga and other offered activities in-person and/or online (offerings of live or pre-recorded movement practices, on-site and off-site classes and retreats, workshops, meditation, energy and massage therapies) are not a substitute for medical attention, examination, diagnosis or treatment.
By signing below, I acknowledge, and agree to the following:
NEW IN 2020 // COVID19 RELEASE I UNDERSTAND THE RISK:
We take the well-being of our team and community very seriously. Any persons creating inappropriate situations including dangerous, illicit, or sexually suggestive remarks or actions causing a risk to the health and wellbeing of SUTRA or its staff, community or associated entities in jeopardy will be banned from SUTRA and appointments and or memberships will be terminated immediately without refund or credit.
I have fully read and understood the above release and waiver of liability. I fully understand its contents and that by signing it I am obligated to indemnify the parties named for any liability for injury or death of any person and damage to property caused by my negligent or intentional act or omission. I am aware that by signing this agreement, I am waiving certain legal rights I or my heirs, next of kin, executors, administrators and assigns may have against SUTRA. I am signing this agreement voluntarily and recognize that my signature serves as complete and unconditional release of all liability to the greatest extent allowed by law in the Commonwealth of Massachusetts.
If the registrant is under 18 years of age a legal guardian’s signature indicating authorization and agreement to above terms is required.
Privacy Policy | Updated November 8, 2023
Privacy Policy for SUTRA STUDIO LLC
Last Updated: November 8, 2023
At SUTRA STUDIO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use and safeguard your data, and your rights regarding your information.
Please read this Privacy Policy carefully to understand how we handle your personal information. By using our services or visiting our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information from you:
1.1. Contact Information: When you sign up for our services or create an account, we may collect your name, email address, phone number, and physical address.
1.2. Payment Information: If you make payments for our services, we may collect your payment card information, billing address, and other relevant payment details.
1.3. Health and Fitness Data: To provide personalized fitness plans and training, we may collect information related to your health, fitness goals, medical conditions, and workout performance.
1.4. Communications: We may keep records of any communications you have with us, including email and phone correspondence.
1.5. Usage Information: We collect data about your interaction with our website and mobile applications, including your IP address, device information, and browser type.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1. Providing Services: To deliver our fitness and wellness services, including personalized workouts, training plans, and class bookings.
2.2. Communication: To send you important information about our services, updates, promotions, and respond to your inquiries.
2.3. Payment Processing: To process payments and maintain financial records.
2.4. Health and Fitness Analysis: To provide you with personalized fitness recommendations, analyze your progress, and tailor our services to your needs.
2.5. Marketing: To send you information about our services, promotions, and offers. Message and data rates may apply and you may reply STOP to opt-out of messaging; reply HELP for additional messaging help. Message frequency may vary based on usage.
3. Data Security
We take data security seriously and implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
4. Data Sharing
We do not sell or share your personal information with third parties without your explicit consent, except for the following situations:
4.1. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services.
4.2 No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4.3. Legal Compliance: We may share your information when required by law, regulation, or legal process.
5. Your Rights
You have the right to:
5.1. Access: Request access to the personal information we hold about you.
5.2. Correction: Request correction of inaccurate or incomplete personal information.
5.3. Deletion: Request the deletion of your personal information.
5.4. Objection: Object to the processing of your personal information for marketing purposes.
5.5. Data Portability: Request the transfer of your personal information to another party.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
SUTRA STUDIO 844.337.8872 or hello@sutrastudio.com
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting a prominent notice on our website or via email.
By using our services, you agree to the terms of this Privacy Policy.
Thank you for choosing SUTRA STUDIO for your fitness and wellness journey. We are committed to safeguarding your privacy and providing exceptional services.
SUTRA STUDIO
250 Jackson Street Suite 505
Lowell MA 01852
SUTRA STUDIO
250 Jackson St Suite 505 Lowell, Massachusetts 01852 USA
Copyright © 2024 SUTRA STUDIO - All Rights Reserved.
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